The Provide Responsible Service of Alcohol (RSA) certificate is an Australian Nationally Recognised Qualification. It covers the legal requirements for a person to work in a bar serving alcohol. It focuses on the areas of identifying intoxicated customers, customer service with attention to refusal of service to patrons, compliance with legal issues and assisting customers to drink sensibly. This course is designed to be undertaken after the Basic Bar Essential course or for persons currently working in the industry. It is a requirement in Western Australia that all staff working in venues that sell alcoholic beverages undertake this course.
This course allows participants to understand and comply with the legal responsibilities associated with the service of alcohol and Harm Minimisation. It covers the following topics:
- Problems Associated with Excessive Consumption
- Alcohol & the Law
- Whose Responsibility
- Facts About Alcohol
- Improved Atmosphere
- Handling Difficult Customers
Group bookings and off-site delivery are welcome.